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Financial Services Solutions

Driving security in the UK banking and financial services sector.
 

How SMS banking can help you:

Learn how SMS Banking can improve customer retention and be an important component of your customer acquisition strategy:

  • Build consumer confidence and address identity theft concerns through real-time transaction and fraud text message alerts.
  • Increase new markets and attract new customer types e.g. youth market.
  • Achieve overall cost reduction e.g. call-centre.
  • Increase customer retention and satisfaction through notifications and ease of access.
  • Reinforce and build brand recognition and awareness.
  

Financial Services Whitepaper

Download Clickatell's Financial Services Whitepaper

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Learn how Innovative financial services leader creates market and pioneers mobile insurance sales.


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Financial Messaging Platform:

A fully integrated and managed solution based on the Clickatell Multimode Messaging Manager provides secure message routing and delivery, account management, network channel and connectivity management. The platform is capable of processing millions of multimodal messaging transactions per month.

Start benefiting immediately from:

  • Account notifications - balance updates, mini statement, payment reminders.
  • Account access - balance inquiry, mini-statement request via SMS.
  • Transaction text alerts - credit and debit cards, online login.
  • Fraud text alerts - alerts that require acknowledgement by user.

Read more about how UK financial services companies and Clickatell's customers, such as Barclays Bank, are using SMS text messaging to improve the efficiency and safety of their services.


Financial Applications:

Working in conjunction with the messaging platform are extensions to the basic package that allow financial institutions to offer additional services such as:
  • 2-Factor authentication - Additional system security that interacts with the user. For example: following a user transaction such as an online banking login attempt, a unique code for web-based entry is dispatched to the user via a SMS text message.
  • Card not present - Further online transaction security. Following an online transaction, the user is sent an additional authentication token via SMS and required to enter it online to complete the transaction.
  • Mobile authentication - Secure channel switching from SMS to voice or audio entry of a verification PIN code. This method eliminates any concerns about the PIN code being stored in the device SMS outbox.
  • Mobile payment - Enabling small transactions for peer to peer or person to business payments. Utilises channel switching and voice based PIN entry as mobile authentication.
  • CRM applications - Intelligent customer call back facility. Instead of calling the service line to be placed on hold, the customer sends a SMS query and receives a SMS notification stating approximate wait time. The CRM system initiates an agent call back after the indicated time.
  • Marketing and loyalty applications - Interactive Campaign Manager, a 2-way SMS text message campaign management for mobile marketing campaigns with email marketing tools including click through reporting, template management, and database integration.

Clickatell's financial services solutions have been receiving great acclaim from major banking institutions for over three years. Read more about international case studies or contact our sales team to find out more.

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