Does Your Restaurant Use Bulk SMS?
Bulk SMS text messaging can be used by restaurants to enhance the dining experience and also to improve bookings. Here are a couple of gastronomic ideas…
Browsing the web one notes that a number of industries are implementing bulk SMS as a communications solution with their customers. Restaurants in particular count among those that are actively implementing SMS and reaping the 
obvious benefits. Here are a couple of ways in which restaurants have implemented SMS text messaging:
SMS Bookings
A prominent South African restaurant has taken bulk SMS text messaging to the web by providing current and future customers with the opportunity to make bookings online. Their initiative provides a web form that customers fill in with all the required details, including name, reply number, reservation date and time as well as the number of people and whether or not they require seats in the smoking section.
Once the form is submitted, the restaurant will get in touch with the customer to confirm the booking as well as any additional arrangements, where applicable.
SMS Menu
One practice that is becoming increasingly common is for restaurants to use bulk SMS text messaging to send sections of their menus and other specials to customers on a period basis. Quite naturally this helps the restaurant on days that are slow, and ensures that customers are always kept up to date with the most recent in cuisine and other sensory delights.
Other items that can be communicated via bulk SMS text messaging include:
- Opening and closing times
- Wine lists
- Special events
- Etc.
Comments and Feedback
Wouldn’t we all like to know what’s in the minds of our customers? Regardless of restaurant type, or industry type for that matter, knowing what your customer thinks is an ideal way to improve your product offering or service, thereby netting more acclaim and more customers. Bulk SMS text messages provides the ideal platform for customer feedback as it’s quick and can be done virtually anywhere where there is coverage.
This makes bulk SMS the perfect communications solution, not only for restaurants, but also bars, pubs, clubs and a myriad of other businesses across all industries.
If you’re interested to know which technologies you can use to get communicating with your customers, simply navigate to our bulk SMS page.
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Tags: bulk sms, Bulk SMS text messaging, SMS bookings, SMS feedback, SMS menus
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2 Comments On This Post
I think these days whether you are a restaurant or a hari dresser you must consider using SMS to update your clients and remind them of their appointments and remind them when they should be coming back to see you again – special offers and more!
Very true and very nicely put. Fact is that all service-based businesses can use SMS to stay in touch with past clients – if the service was good, opt-in customers won't mind receiving periodic communication. Thanks for the comment, Bowraven!